Features

Convenience & Security included

Memo Features enhance your experience with effortless showcase access and customizable locking and security systems. In addition, Memo Features allow staff to open showcases easily while keeping your products fully protected. Moreover, these features simplify selling and improve the customer experience.

Staff Convenience & Showcase Access

First, impress your clients with the most comfortable way to open showcases. Additionally, give your sales staff the opportunity to focus entirely on customers while MEMO handles security. At the same time, select the setup that matches your needs from the available functions and customize your MEMO system exactly to your requirements.

Security & Subscription Benefits

Furthermore, you can book a subscription plan to increase security. As a result, this automatically extends the warranty period of your AIR2-System for the duration of the plan.

Set the duration (in seconds) that a door remains unlocked after presenting an authorized key. Then, once the time passes, the lock activates automatically, whether the door is opened or closed. As a result, the system ensures both convenience and security.

Moreover, this function helps maintain consistent access control.

Presenting an authorized ACCESS key keeps the door open indefinitely. Then, the next key presentation will close the lock. As a result, this mode allows simple and controlled access.

Therefore, this mode is ideal for watchmaker desks, manager offices, and storage cabinets. In addition, it ensures both convenience and efficient operation.

Before each workday, all ACCESS keys must be validated at the VALIDATION UNIT. Then, once validated, the keys remain active for a full work shift. However, after the shift ends, they require re-validation for the next shift. As a result, this process ensures controlled and secure access at all times.

Doors and drawers should not stay open longer than necessary. Therefore, the “Open Door Warning” alerts staff when a showcase exceeds the allowed opening time. As a result, this helps prevent unnecessary exposure and improves security.

In addition, you can customize this duration to match your operational needs. Consequently, the system adapts easily to different working environments.

Add or erase CHIP keys conveniently using the Android or iOS app.

Alternatively, Programming and Erasing cards allow simple key management directly at the showcase without a smartphone or PC.

All MEMO features adapt perfectly to your store’s requirements.

You can configure the system via mobile app, remotely with MEMO support, or before shipment as a factory service.

The optional decoration key allows staff to decorate, clean, or maintain showcases without triggering false alarms, keeping the process quiet and undisturbed.

SECURITY FEATURES
Subscription & Warranty

Enhanced Security by Subscription Plan

Enhance security and negotiate with your insurance about the lowest possible premium due to your pro-active investment against criminal threats.

  • Select the appropriate functions for your personal security policy.
  • Extend the product warranty automatically by booking a FEATURE SUBSCRIPTION and benefit from years of free product replacement as long as the subscription plan is continuously active.*

*MEMOs Warranty conditions apply

Up to 15 Years of Protection with Every Active MEMO Subscription

At MEMO, we believe your products should deliver exceptional performance for many years.
That’s why every customer with an active MEMO subscription automatically receives our Extended Warranty—up to 15 years.

  • Every MEMO product comes with a standard 12-month factory warranty.
  • When you maintain an active MEMO subscription, your warranty is automatically extended.
  • Your coverage remains active for as long as your subscription remains active, up to 15 years total.
No forms.
No registration.
Just continuous coverage—automatically.
Your extended warranty protects your MEMO hardware against:
 
  • Manufacturing defects
  • Component failures
  • Material defects
  • Faults discovered during normal, intended use
If something ever goes wrong, our team will repair or replace the product following our RMA procedure.
If you ever need support:
 
1. Contact our team and request an RMA.
2. Send us the product for inspection.
3. If it’s covered, we repair or replace it—quickly and efficiently.
 
We keep the process smooth, clear, and customer-focused. No surprises.
Our 15-Year Extended Warranty is designed to give you confidence and long-lasting value.
 
Your active subscription ensures your system stays updated, supported, and continuously protected.
 
As long as your subscription continues, your warranty continues.
More Information
For full details on return procedures, warranty conditions, exclusions, and service requirements, please refer to:
 
 
These documents provide complete information for customers who want to review the full policy framework.

Locks activate immediately when a door is pulled open.

The system resets and is ready to lock again as soon as the door opens.

Soft warning sounds alert staff without disturbing conversations.

Adjust volume to match environmental noise and showcase acoustics.

If a door opens without a legitimate CHIP key, an alarm sounds. A supervisor must present the SUPERVISOR KEY to stop the alarm.

*Supervisor Key is required.

Two authorized keys must be presented within 5 seconds to unlock the showcase. This feature protects high-value items with extra security.

The lock opens after a predefined delay, ideal for stable showcase constructions with very valuable items.

Allow only one door in a showcase to open at a time, reducing the risk of theft. Requires a multi-output controller*.

* requires multi-output controller with more than 1 lock connected

Service SUBSCRIPTION
& WARRANTY

Receive email notifications as soon as showcases require adjustment. Requires 0002 Lock type* and a maintenance plan.

*Requires 0002 Lock type installation and maintenance plan.

By signing up to the Smart-Data subscription plan, you can retrieve solid activity data for decisions such as product placement, shop opening hours, peak seasons, visual merchandising, sales activities, sales staff engagement, etc.

BLE Network Subscription

Connect all AIR2 controllers in one shop to a central network for efficient key management via mobile app. Requires* BLE Network Starter Package and optional range extenders.

*Requires BLE Network Starter Package and eventually range extenders to cover the total shop area.

Memo Lock App

Manage your MEMO AIR2-Devices via mobile APP and discover endless capabilities
  • To adjust your system precisely to your security policy.
  • To erase lost and stolen keys and program additional keys for new staff.
  • To review opening events of your show cases for various reasons.
  • To customize your show cases to work all of them with the same set of keys.
Showcase Security Systems Logo Memo Lock App

The solution you need, just a tap away!
Download now!

MEMO’s focus on that specific market is reflected in countless details that make life more easy for shop employees when they open show cases, for carpenters when they install the MEMO components and for security managers when they customize the security requirements – also mirrored in several patents, granted to innovative MEMO solutions.